BUSINESS SOFTWARE by definition is an application or a system of tools to help businesses support, improve, and automate their processes.
But it's important to keep in mind that any business management software solution should make your work more efficient, not create extra tasks. Unfortunately, 74% of employees say they spend up to an hour a day on data entry and searching for information. That's why you should be extremely attentive and do proper research when selecting the best software to support your business.
Ideally, business management software will help you manage all your core business processes in one system. Based on your needs and preferences, you could integrate some additional apps into that core system.
The features you are likely to need in your business management software solution:
- project & task management
- time management & calendar
- document sharing & collaboration
- sales and CRM
- budget, invoice, and expense management
- business intelligence and dashboards
- accounting and financial reporting
- resource management
Many companies that have attempted to implement some type of enterprise management system to unite many of the processes that make their business processes run more smoothly have been disappointed by the results. These companies simply don't feel that the system has lived to their expectations. New studies, however, now indicate that the problem isn't that the enterprise system was a failure, but that these types of systems require more time and follow-through than managers may have envisioned to be successful.
There are several types of business management systems currently used: ERP software and CRM software. An ERP (Enterprise Resource Planning) system focuses on automating key parts of the business process, and is comprehensive, while CRM (Customer Relationship Management) tools are a combination of applications that assist businesses with serving their customers more efficiently. Despite all the reports to the contrary, both types can deliver significant benefits to companies that use them and that are willing to plan carefully to make them work.
In addition to careful planning, businesses should also realize that unfair expectations about what their enterprise management system will do for them can sabotage their success.
Appropriate expectations for enterprise management systems can be determined by examining the results other companies have been able to achieve. Within the first year after implementation, more than many businesses report faster information transactions and better financial management, for example. Following the second year, most of these companies also experienced improvements in process cycle time, decision-making, and inventory control. For additional benefits, such as a reduction in the necessary workforce and an increase in revenue, companies usually may need to wait several years to realize these benefits. Even then, some companies still fail to achieve those benefits.
Businesses can boost their chances of success and of achieving most of what they expect if they put in place some best practices when they implement their enterprise management system. One of those practices is simply to remember that results don't come over night and neither do successful implementations. Easing a business into an enterprise system may not be what companies want, but it will increase their chances of seeing positive results even if those results take a few years.
A second important best practice is planning. With something as major as enterprise systems, it is critical that some preparation be done before the implementation. For example, companies that hired a full-time resource person to assist with the enterprise system were more likely to achieve the desired benefits faster than those that did not. Likewise, businesses who tracked their metrics and who prioritized their goals were also more likely to be successful.
The final practice isn't so much of an action as it is a change in thinking. Many companies think of the enterprise system's implementation has a single project. When it's completed, the project is over. However, the reality is that enterprise systems are ongoing projects that need to be continually evaluated, improved, and updated. Without this mindset, companies are more likely to find themselves among the few businesses who failed to receive any benefits from their enterprise system implementation.
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